E-Comm Dev for Luxury Home Goods Retailer

PROJECT DETAILS

E-Commerce Development

Jan 2016 - Oct 2018

$50,000 to $199,999

"I found the team pleasant to work with."

PROJECT SUMMARY

MOBIKASA provides ongoing maintenance for the brand's newly launched Magento website. They offer support with day-to-day tasks like updating the merchandise, maintaining site compliance, and improving the UX.

PROJECT FEEDBACK

MOBIKASA has executed the maintenance tasks well. While the relationship was abridged by the site's necessary migration, the team was pleasant to work with. The thoroughness of their testing, as well as their turnaround, could both be improved.

The Client

Please describe your company and your position there.

We design luxury home decor, dinnerware and tabletop products which are sold in department stores, specialty stores and online. Our websites offer multiple currencies and fulfill orders globally from multiple owned and operated distribution centers. I am the Director of E-commerce and Digital Marketing.

The Challenge

For what projects/services did your company hire MOBIKASA?

Mobikasa was utilized for website development by the agency L'Objet hired for the launch of our Magento website. We did not work directly with Mobikasa on the launch. After the agency closed its doors L'Objet hired Mobikasa directly for ongoing maintenance and development.

What were your goals for this project?

Support with day to day tasks- import new products, refresh landing page content and merchandising updates, maintain compliance, improve usability, troubleshoot issues.

Sarah Levine

Director of E-Commerce & Digital Marketing, L'OBJET

Consumer Products

New York City, New York

CLIENT RATING

4.0Overall Score

Quality:

4.0

Schedule:

4.0

Cost:

5.0

Would Refer:

4.0

The Approach

How did you select this vendor?

Because they had worked on our site launch it made sense to contract them directly for maintenance.

Describe the project and the services they provided in detail.

We did not have a support and maintenance contract in place. We reached out to Mobikasa for several small to medium updates each month, received an effort/cost estimate, and approved projects one-by-one. These projects were always completed to satisfaction. This included importing new products, executing price updates, monthly refresh main home page content, develop custom landing pages for marketing campaigns, minor functionality improvements to improve usability, and resolve minor security issues with recaptcha.

What was the team composition?

1 project manager and 2 developers.

The Outcome

Can you share any information that demonstrates the impact that this project has had on your business?

Our day-to-day maintenance projects were completed to satisfaction. Ultimately, we reached a point where we were unable to continue on the old version of Magento due to slow site speed, sub-optimal multi-currency/warehouse UX, not GDPR compliant, etc.

How was project management arranged and how effective was it?

We contacted our project manager and developers for all issues and projects. We were generally able to arrange an acceptable turn-around time for scheduled projects. When troubleshooting problems the turnaround time was not as fast as we would have liked, but we also did not have any support relationship in place with Mobikasa, so I would have expected adherence to a specific turn-around time on issues only if such an agreement was in place.

What did you find most impressive about this company?

I found the team pleasant to work with, but I did not have the opportunity to work on any projects that where very challenging or memorable.

Are there any areas for improvement?

Tasks were not testing thoroughly before notifying our team the work was done, so a lot of testing and organizing status of testing comments was required on our end.