Web Redesign for Luxury Accessory Retailer

PROJECT DETAILS

Custom Software Development, Web Design, Web Development

Feb 2021 - Jun 2021

$10,000 to $49,999

"The team made our collaboration a seamless process."

PROJECT SUMMARY

MOBIKASA was hired to redevelop a luxury accessory retailer's website. The provider was highly recommended by another fashion company based in New York City.

PROJECT FEEDBACK

After MOBIKASA launched the website, the client had seen a drastic decrease in their bounce rates and an increase in average page per sessions. This was thanks to the client's responsive and communicative nature, wherein they addressed concerns within a 24-hour window.

The Client

Please describe your company and your position there.

Eugenia Kim is a women's soft accessories brand based in new York City. As the e-commerce manager, I oversee the brand's online store and the customer's online experience.

The Challenge

For what projects/services did your company hire MOBIKASA, and what were your goals?

We hired Mobikasa to redesign and develop the Eugenia Kim website.

E-Commerce Manager, Eugenia Kim

Retail

New York City, New York

CLIENT RATING

4.5Overall Score

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Would Refer:

5.0

The Approach

How did you select this vendor and what were the deciding factors?

Mobikasa came highly recommended from another NYC fashion company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to meet our project managers and discuss the goals/objectives. We discussed current pain points and what we would like to see implemented to enhance the new website. From there, the Mobikasa team created mock ups and shared its expertise on the matter. We were able to make comments every step of the way until we landed on a product we were both satisfied with.

How many people from the vendor's team worked with you, and what were their positions?

We worked with two members from the team throughout the project who were extremely hands on. They were able to address every concern we mentioned.

The Outcome

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the website, we saw a drastic decrease in the bounce rate and the average page per session increase.

Describe their project management style, including communication tools and timeliness.

The team was extremely responsive and was able to address concerns within a 24-hour window. The solutions the team provided really enhanced the overall project.

What did you find most impressive or unique about this company?

How responsive the team was!

Are there any areas for improvement or something they could have done differently?

No. The team made our collaboration a seamless process